EnerGenie FAQ’s

Our intuitive technology compares hundreds of electricity plans based on your energy usage history. Then we match you with the best plan based on that data. Once we choose the plan, we enroll you and manage your account. Magical, right?

EnerGenie is an electricity concierge service, not a comparison site. Our sole focus is you, the consumer. Unlike other power comparison sites, we do not earn any profits by recommending a service provider. Instead, our tech analyzes every available energy plan in terms of hidden charges, delivery fees, and offers to give you an accurate assessment of monthly savings along with your plan.

We take data security very seriously. From the basic steps of requiring strong passwords and 2-factor authentication (2FA) for our Genies to rigorous training on data security to our software being built with highly-secure database encryption technology. We’ll spare all the boring techie details here, but we’re so confident in our system’s security that many of our Genies are also customers.

Staying within a deregulated area of Texas? We’ve got you covered! We’ll cancel the current plan. No fuss and no early termination fees from your electricity provider! Then we will help move your service to your new location.

Social Security Number is required by most retail electricity providers in Texas.

Social Security Number is needed to sign up with most electricity providers.

Texas has dozens of retail electricity providers offering dozens of energy plans to suit various needs. We’ll find the right one for you.

Your plan information is available in our MyAccount portal.

We serve all the deregulated areas of Texas.

We use your electricity usage history and other preference settings to set you up with the best energy plan for maximized savings. Even after enrolling you in the best plan, our Genies are still continuously monitoring the energy market for better offers that can increase your savings.

Power to Choose is very comprehensive and shows all the electricity plans available to you, you still have to choose one. While the options get narrowed down from thousands to hundreds or dozens, it still takes time to weigh all your options. EnerGenie, on the other hand, does the picking for you!

Being savvy while shopping for electricity is overwhelming and time consuming. Who wants to cross-reference prices, rate formulas, and usage history? Exactly – no one…except maybe our Excel fanatic coworker. EnerGenie takes the hassle out of shopping for your next best electricity plan by comparing all the data for you.

If you’ve ever enrolled in your own electricity plan before, you will notice we ask for the same types of things that a provider would ask you for. In addition, we ask for access to your smart meter data (if available) and preferences to better help us pinpoint the right plan for you.

Our service includes:

Energy plan shopping
We analyze your usage history and service preferences to pair you up with the best energy plan. When it’s time to find a new plan we automatically get to work for you.

Account monitoring
We keep tabs on your account with the provider, which allows us to work on your behalf to address any concerns or questions that may arise.

Usage and billing monitoring
Our system learns from your usage and billing to keep finding the best energy plans for you. We provide an easy-to-use dashboard that breaks down usage and billing, and we even send you periodic usage emails and tips.

Yes.

Of course we don’t want to lose you as a EnerGenie customer, but in order to do this please call customer care during normal business hours at (713) 574-7669.

Yes, we do! Please click here to see our refer-a-friend terms and conditions. If you sign up to be an EnerGenie member, refer-a-friend information will also be located in the My Account portal.

Yes, we do. Please see our Refer a Friend details in the MyAccount Portal.

We analyze your usage history and service preferences, then we compare those against the plethora of plans available in your area.

Please call one of our amazing Genies at (713) 574-7669. Please note if you’re under a contract, you may incur an early termination fee.

Yes, you can change your electricity provider any time, subject to specific terms and conditions of your contract.

There will be no hidden fees in plans selected by us. We calculate the actual costs by identifying all the charges based on your historical usage.

This will depend on your credit worthiness and the options available with the electricity provider. In cases like these, we will be sure to communicate all details with you.

Most providers require a deposit if you do not meet their credit score requirement. This information is not immediately available to EnerGenie or anyone outside of the provider so we cannot guarantee we are able to view and compare such plans.

Switching is seamless. You won’t lose power. Your new provider will even notify your old provider of the switch to make it easy as pie for you (ooooh, pie!)

Our membership plans are charged per meter/ESI ID.

Once you sign up with EnerGenie, we will take over the process of analyzing your current usage and available energy plans in your area to select the right one.

If you are under contract, there are 2 options: 1) depending on the contract end date, we’ll sign you up with a new plan after your old one ends, or 2) we’ll crunch some numbers. If your savings are greater than the early termination fee, we will sign you up with the plan that offers the greatest savings

You need to share your credit card information during the signup process with EnerGenie to pay for the membership and electricity bills every month.
We also require that you sign up for AutoPay with your provider to maintain timely bill payments.

We may offer a discount on the monthly membership fee if you pay for a certain period in advance.
If such an offer is available, you will find it during the sign-up process.

You will always pay for your electricity service directly to the electricity provider – we get you set up and stay on top of your account status, etc.

We charge the first installment of our monthly membership fee as soon as you join us. It’s automatically charged each month after that.

EnerGenie doesn’t recommend variable-rate plans as they tend to be pricier.
We prefer choosing the fixed rate and fixed term plans only for our users. However,
if your usage pattern requires, we may consider tiered-rate plans for you (if available).

If you switch you are responsible for early termination fees.

Our process begins as soon as you enroll and provide us with your switch date.

It’s really simple! Just takes a few minutes.

Autopay is required.

You will receive your electricity bill electronically (e-mail) and your monthly payments will automatically charge.

If you have a power outage at your place, you can contact the Transmission and Distribution Service Provider (TDSP) in your area.

If your electricity provider is acquired by another company, we will facilitate your move to the new provider.
We will keep you informed about the process and ensure zero disruption in the power supply.

For any questions, you can contact our customer care team at (713) 574-7669 or via email at hello@energenie.com.

Yep! When it’s time to start looking, we automatically start. No rubbing the lamp required.